Your privacy matters to h89ii. This document explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player registered on our platform. Please read it carefully before creating an account.
Six core commitments h89ii makes to every player regarding the handling of personal data. Full legal text follows in the clauses below.
Every byte of data exchanged between your device and h89ii's servers is encrypted using industry-standard 256-bit SSL technology. Payment credentials, identity documents, and account details are never transmitted in plain text under any circumstance.
h89ii does not sell, rent, or trade your personal information to marketing companies, data brokers, or any third party for commercial purposes. Data is shared only where legally required or strictly necessary to operate core platform services.
You have the right to access, correct, export, or request deletion of your personal data at any time. h89ii will respond to all verified data-subject requests within 30 calendar days, and we will never make exercising these rights difficult or costly.
h89ii uses cookies strictly for session management, fraud prevention, and platform performance analytics. We do not deploy third-party advertising cookies or cross-site behavioral tracking technologies on any page of the h89ii platform.
Identity documents submitted for KYC verification are stored in access-controlled, encrypted environments accessible only to authorised compliance personnel. KYC documents are retained only for as long as legally required and are then securely destroyed.
h89ii operates with awareness of Indonesian data protection expectations. Local banking and e-wallet credentials (BCA, BRI, OVO, GoPay, and others) are handled according to strict data minimisation principles — we collect only what processing genuinely requires.
This Privacy Policy ("Policy") sets out how h89ii ("h89ii", "we", "us", or "our") collects, processes, stores, shares, and protects personal data in connection with the operation of the online betting platform accessible at h89ii.cam (the "Platform"). It applies to all registered players, prospective registrants, and any other individuals whose personal data is processed in connection with the Platform.
h89ii serves English-preference players primarily located in Indonesia, including users in Jakarta, Surabaya, Medan, Bandung, Yogyakarta, Bali, Semarang, Palembang, and Makassar. By registering for or accessing the Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
This Policy should be read alongside the h89ii Terms & Conditions, which govern the overall contractual relationship between you and h89ii.
h89ii is the data controller in respect of all personal data processed through the Platform. As data controller, h89ii determines the purposes and means of processing your personal information and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
All data protection enquiries, subject access requests, and formal notices should be directed to h89ii's support team. Contact details are provided in Clause 14 of this Policy. h89ii has appointed an internal data protection point of contact who reviews all privacy-related requests and coordinates responses within the statutory timeframes applicable to h89ii's operating jurisdiction.
h89ii collects personal data through several channels. The categories below describe the types of information gathered, the context in which it is collected, and — where relevant — whether providing it is mandatory or optional.
When you create an account, we collect: full legal name, date of birth, residential address, email address, and a chosen username. This data is mandatory — without it, a functional wagering account cannot be created or maintained.
Before processing your first withdrawal, h89ii requires you to submit identity verification documents as part of our Know Your Customer process. These may include:
These documents are used exclusively for identity and age verification and for anti-money laundering (AML) compliance. They are not used for any marketing or profiling purpose.
h89ii collects the details necessary to process deposits and withdrawals via approved payment channels. This includes bank account numbers associated with BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and BSI, as well as e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja. h89ii applies strict data minimisation — we collect only the fields required to complete a transaction and do not store full card numbers for Visa or Mastercard payments beyond the requirements of the processing gateway.
We maintain a full record of all deposits, withdrawals, bonus claims, bets placed, games played (including togel — Indonesia's traditional numbers lottery — draws, sports wagers on BRI Liga 1 and international leagues, and live casino sessions), and the outcomes associated with each. This data is integral to account management, dispute resolution, and responsible-gaming monitoring.
When you access the Platform, our servers automatically record your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This technical data is used for platform security, fraud detection, and service performance monitoring. It is not used to build individual behavioral profiles for commercial advertising purposes.
If you contact h89ii via live chat, email, or any other support channel, we retain records of those communications — including the content of messages and any attachments — for quality assurance, dispute resolution, and regulatory compliance purposes. Support interactions are stored for a minimum of 12 months from the date of the conversation.
From time to time, you may voluntarily provide additional information — for example, when completing a responsible-gaming self-assessment, responding to a satisfaction survey, or submitting feedback. This information is used solely for the purpose stated at the point of collection and is not combined with your wagering profile for commercial profiling.
h89ii processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration & identity data, device & technical data |
| Identity and age verification (KYC) | KYC documents, registration data, financial data |
| Processing deposits and withdrawals | Financial & payment data, transactional data |
| Anti-money laundering (AML) monitoring | Financial data, transactional data, KYC documents |
| Fraud detection and platform security | Device & technical data, transactional data |
| Responsible gaming monitoring and intervention | Wagering data, communications data, voluntarily submitted data |
| Customer support and dispute resolution | Communications data, transactional data, registration data |
| Legal and regulatory compliance | All categories, as required by applicable law |
| Platform performance and analytics | Device & technical data (aggregated and anonymised) |
h89ii does not use your personal data to make fully automated decisions that produce significant legal effects on you without a human review stage. Where automated systems flag an account — for example, for suspected bonus abuse or AML risk — a qualified member of our compliance team reviews the case before any material action is taken.
h89ii relies on the following legal grounds when processing your personal data:
h89ii shares personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
h89ii does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party. Any third party receiving data under the categories above is contractually bound to use it only for the specified purpose and to apply appropriate technical and organisational safeguards.
h89ii uses a limited set of cookies and similar client-side storage technologies. The table below describes each category:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session cookies | Maintain your logged-in state across page requests during a single browsing session | Deleted when browser closes |
| Authentication tokens | Remember your login across sessions if "Remember Me" is selected | Up to 30 days |
| Security cookies | CSRF protection, rate-limiting, and bot detection | Session or up to 24 hours |
| Performance cookies | Aggregated, anonymised page-load and feature-use analytics to improve the Platform | Up to 12 months |
h89ii does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioral profiling technologies. You will not be re-targeted by h89ii advertisements on external websites based on your Platform usage.
You can control and delete cookies through your browser settings at any time. Please be aware that disabling essential session cookies will impair your ability to log in and use core Platform features. Performance cookies may be disabled without affecting core functionality.
h89ii retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal obligation requiring a longer retention period. The following default retention schedules apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / AML obligation |
| KYC identity documents | Duration of account + 5 years after closure | Legal / AML obligation |
| Transaction records | Duration of account + 5 years after closure | Legal / financial record-keeping |
| Support communications | 3 years from last interaction | Dispute resolution / legitimate interest |
| Device & technical logs | 12 months rolling | Security / legitimate interest |
| Performance analytics data | 24 months (aggregated and anonymised) | Legitimate interest |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. KYC documents are shredded (physical copies) or cryptographically erased (digital copies) in accordance with secure destruction standards.
Subject to applicable law and certain limited exceptions, you have the following rights in respect of your personal data held by h89ii:
To exercise any of these rights, submit a written request to h89ii via email (contact details in Clause 14). h89ii will respond within 30 calendar days of receiving a verified request. We may ask you to confirm your identity before processing a request to protect against unauthorised access to account data.
h89ii implements a layered security architecture to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. Key measures include:
While h89ii takes extensive precautions, no internet-based system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for logging out of the Platform when using shared devices.
h89ii operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. Where such transfers occur, h89ii ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required in the jurisdiction of collection. These safeguards may include:
You may request details of the safeguards applied to any specific international transfer of your personal data by contacting h89ii via the details in Clause 14.
h89ii does not knowingly collect personal data from any person under the age of 21. The Platform is strictly intended for adults aged 21 and over. If h89ii discovers that personal data has been collected from a person under 21 — whether through underage registration or parental report — we will immediately suspend the account, delete the personal data, and return any Real Funds balance to the deposit source where legally permissible.
If you are a parent or guardian and believe that a person under 21 in your care has registered on the Platform, please contact h89ii immediately using the support details in Clause 14. We will act on all such reports as a matter of urgency.
h89ii reserves the right to revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Material changes — those that significantly affect your rights or the way your data is processed — will be communicated to registered players via the email address on file at least 14 calendar days before the updated Policy takes effect.
Minor clarifications, corrections of typographical errors, or restructuring that does not affect the substance of any clause may be published without prior notice. The current version of this Policy, along with its effective date, is always accessible at h89ii.cam/privacy-policy. Continued use of the Platform after a revised Policy takes effect constitutes your acceptance of the updated terms. If you do not agree, you must stop using the Platform and request account closure before the revised Policy comes into force.
For all privacy-related enquiries — including subject access requests, data correction requests, erasure requests, complaints, or questions about this Policy — please contact h89ii using the details below. To help us handle your request efficiently, please state clearly which right you are exercising or which clause your query relates to, and confirm your registered account username so we can locate your records promptly.
| Channel | Details | Response Target |
|---|---|---|
| [email protected] | Within 30 calendar days | |
| Live Chat | Available on the Platform after login | Within 5 minutes (24/7) |
| Subject: Line for Email | Use "Privacy Request – [Your Username]" | Helps prioritise your case |
h89ii's support team includes native Indonesian-speaking agents available around the clock. You may raise a privacy concern in Indonesian and we will respond accordingly. However, this Privacy Policy and all formal legal communications remain governed by their English-language version, which prevails in the event of any inconsistency with a translation.
Browse our full FAQ for quick answers on account verification, deposits, and bonuses. Or review our Terms & Conditions and Responsible Gaming pages for a complete picture of how h89ii operates.
21+ only. Gambling involves financial risk. Play responsibly and within your means.